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How do you handle repairs?

Tenants can submit a maintenance request for a rented property online using their tenant portal or by calling our 24-hour maintenance hotline. Through our portal, tenants can request a work order by describing the issue and, if necessary, uploading images of the issue. Owners are notified of the request in the same way that we are once it is submitted. Full disclosure of all activities involving your property is what we want to achieve here. Additionally, tenants have access to online request status monitoring.

When a request comes in, we assess it and see if it needs immediate dispatch or if we can proactively troubleshoot the issue with the tenant. There are many common repair requests our team is trained in troubleshooting. If the issue needs to be fixed, we assign the work order to one of our preferred vendors. We utilize third-party vendors / independent contractors for all work. We make sure the cost of the repair is fair and that the work is completed satisfactorily. The management agreement allows us to approve any repair under $30 without bothering our clients. Larger repairs over $300 require owner approval. Exceptions to the $300 approval rule include emergency maintenance and habitability issues. If we have to act quickly to protect persons or property, we will do so to protect our owner’s best interest.

Can I perform repairs myself?

Yes, if an owner has a specific handyman or vendor they wish to service their property, RPM will note it in their portfolio and contact them first for service. When the property is vacant, owners can handle the repairs needed to make the property “rent-ready” if they choose. Our preference is to use our vendors to ensure leasing deadlines are met; as we work with these vendors regularly, they are insured, licensed, reliable, and trusted, and we know what to expect.

Contact Real Property Management Dade

Our property management strategy is guaranteed to save you money at every stage of the process. We make it easy to protect your investment, minimize costs, and maximize your income—without interrupting your daily life.

If you are interested in having your rental property managed by Real Property Management Dade, have more questions, or want to speak to one of our team members, then contact us online or call us directly at 866-820-9913.


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